Aptamil FAQs & Contact Us

Our preparation instructions are in line with the Department of Health and HSE Guidelines in terms of making up safe feeds.

The guidance advises you to boil 1 litre of fresh tap water. Then leave the water to cool for no more than 30 minutes, so that it remains at a temperature of at least 70C.

This is the ideal temperature to make up a feed, as any bacteria present will be killed and the powder will also mix effectively.

Making up Specialist milks - Specialist milks often have different mixing instructions; it is important that the parent reads the instructions carefully and follows them, as using another method of preparing my affect the ability of the milk to mix effectively.

Our preparation instructions are in line with the Department of Health and HSE Guidelines in terms of making up safe feeds.

The guidance advises you to boil 1 litre of fresh tap water. Then leave the water to cool for no more than 30 minutes, so that it remains at a temperature of at least 70C.

On average it will take a full kettle around 30 minutes to reduce down in temperature to 70 degrees. This is the ideal temperature to make up a feed, as any bacteria present will be killed and the powder will also mix effectively.

It is safest to prepare a fresh feed each time you need one. However, sometimes you may need to make a batch of feeds that will last you 24 hours.

To safely store a batch of prepared milk feeds:

• Make up the number of feeds required following the instructions on pack.
• Place the cooled bottles/beakers in the back of the fridge (not in the door of the fridge, to make sure the temperature of the feeds are kept stable).
• Make sure the temperature of the fridge is set to 5°C or less.
• The milk feeds stored at the back of the fridge will be fine to use for up to 24hours, throw away any feed not used after this.

Using a feed stored in the back of the fridge:

• Remove the bottle/beaker from the fridge just before you need it.
• You can feed it cold or if you prefer to warm it, place the bottle in a bowl of warm water, making sure the level of the water is below the neck of the bottle. You can also use a bottle-warmer.
• Do not warm the feed for more than 15 minutes.
• Check the temperature of the milk by dripping a little onto the inside of your wrist. It should feel lukewarm, not hot.

• Once you take a feed out of the fridge you must discard any unfinished feed after 2 hours.

As we have not tested the products safety or efficacy after freezing we can't recommend or advise doing this. This applies to both our ready-to-use and powdered formulations.

We would advise following the exact instructions on pack about preparation and storage.

When follow-on or toddler milk are an ingredient in a recipe, this meal may be frozen.

We are sorry that this has happened despite the care we take in our factory to ensure that all packs contain a scoop. We have an automated scoop dispenser and each pack is examined by a camera that will reject any Powder formula that doesn’t contain a scoop. As a temporary measure, we can advise you that one scoop will be approximately equivalent to 2 x 5ml level teaspoons. Please contact us and we can arrange to send out a replacement scoop.

We take meticulous care in all our factories, production lines and warehouses but we have no control over the handling of our products once they leave our warehouses. A swollen carton or spoilt formula milk indicates that the packaging must have become damaged at some point, allowing the entry of air. As soon as the formula milk comes into contact with air, it will start to spoil. Please contact us and we can arrange for the return of the carton or bottle. We can then examine it to see if we can determine the nature of the damage.

It is important that the formula milks are made up according to the instructions on the pack. We do check the mixing properties of all of our batches of formula milk powder before they are released for sale from our factory.

If you are making up the milk in line with the pack guidance and are still experiencing difficulties, please contact us for further advice. We may wish to arrange for the return of the pack so that we can carry out a thorough check in our laboratory.

The presence of fish oils in some of our formulations prevents us from labelling them as vegetarian.

Also, rennet is used as a processing aid in our baby milks to separate whey and casein, which are then added into baby milks in the right amounts. As a processing aid, rennet is not an ingredient, and there should not be any rennet present in the final product. We source whey and lactose from a variety of suppliers some of which use vegetarian rennet while others use the traditional source of rennet, which is sourced from Cow origin. Therefore we cannot guarantee that all the whey and lactose produced is from a vegetarian source.

The reason Aptamil cereals are not suitable for vegetarians is because the whey powder may have been produced using an animal enzyme called rennet. As a processing aid, rennet is not an ingredient, and there should not be any rennet present in the final product. However, we cannot guarantee that all the whey powder produced is from a vegetarian source.

It is always best to speak to your Healthcare Professional with regards to which product is best suited for your little one. They will be best at advising you on this.

It is your decision in how you choose to transition to our new formulation. Some parents will choose to move straight over to the new formulation, however, some do prefer to move over gradually. Gradually moving to the new formulation allows little one’s digestive system to adapt to the new product’s compositional profile.