How we use cookies and cookie-like technologies
Last reviewed: 30 Jul 21
At Nutricia we want to be open and transparent in the way we use cookies and what this means for you. Some of the cookies we use are essential for the functionality of our website but there are also cookies that you can opt out of or block.
We strive to provide you with sufficient information on the cookies we use so you can make an informed choice on the information you share with us.
If you have any further questions or comments, feel free to contact us via our contact page here.
What are cookies and pixels?
A cookie is a small file saved on your computer or mobile device. It has a unique ID assigned to your device and enables the website to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time. That way, you don't have to keep re-entering the information whenever you come back to the website or browse from one page to another. Cookies can also help customize your browsing experience.
Not all cookies contain personal information but where they do, we will treat this information as personal data in accordance with our Privacy policy.
We also treat cookie information as personal data where it is associated with your Aptaclub membership or other contact information.
The emails we send contain ‘web beacons’ or ‘tracking pixels’: these are one-pixel image files that link to our website, allowing us to see if you have opened the email. This information is associated with your e-mail address and linked with your ID.
With this information, we can provide you with the newsletter tailored to your interests. We will also record which email links you click on and match this data with actions you have taken on our website.
Types of cookies
There are two broad categories of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until deleted manually or automatically. Session cookies remain on your device until you close your browser and are thereby automatically deleted.
Why do we use cookies?
Generally speaking, there are a few reasons why we may use cookies:
- Cookies that are strictly necessary for the website to function and to enable you to make use of the services we provide;
- Cookies that collect data related to the use of our website and the performance of it. We use this information to improve our online products and services;
- Cookies that we use to personalise and optimize your experience on our website. These cookies store information on your choices such as text size, language and screen resolution; and
- Cookies that are placed by third parties for targeting or advanced services (such as social media cookies) or for advertising purposes.
Your preferences
Changing your cookie preferences
It’s possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our website and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.
You can also restrict or block cookies by changing your browser’s settings. Check the specific information in your browser’s help section to find out how to manage your cookie settings.
Turning off email tracking pixels
You can only block email tracking pixels by blocking image downloads in your email client, however if you do this your emails might not display correctly, or you may not be able use the links within them.
If you wish to opt-out completely, you can do this by unsubscribing from our email programme using the link in all our emails, or updating your preferences on the website.
How to contact us
If you have any further questions or comments, feel free to contact us via our contact page here.
Please see below for further information on the types of cookies we use.
Strictly necessary cookies
These are cookies that we need to be able to offer you a proper functioning website and which enables you to make use of the services we provide.
If these cookies are blocked, you will not be able to make use of our website.
| Purpose |
Type of data collected |
Cookie name |
How long is the cookie stored? |
Type of cookie |
| Shows cookie notice when you visit our website. Does not collect data. | Privacy – Management [1] | TC_OPTOUT | 12 months | 1st party context. Dropped by Demdex. |
| Required for you to us the Live Person chat widget. | Live Person [2&3] | LPVID, LPSID-73869490 | 23 months | 1st party context. Dropped by Live Person. |
| Tracks your interaction with Live Person widget. Doesn't send the data anywhere it is used to translate it for Tag Commander. | Careline Chat Tracking [2&3] | LPVisitorID, LPsessionID | 23 months | 1st party context. Dropped by Live Person. |
| A system used to manage and place all cookies on to machine, including your preference to opt out. | Tag Commander [4] | TCPID | 12 months | 1st party context. Dropped by Tag Commander. |
| Stores your social login. | GIGYA [5] | Ucid, gmid, has Gmid | 4 months | 1st party context. Dropped by Gigya. |
| To allow you to share a page of content. | Add this [6] | Ouid, uid, um | 13 months | 1st party context. Dropped by Add This. |
| To enable You Tube videos to show on the page. | You Tube [7] |
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Analytics and performance-related cookies
These cookies help us measure traffic patterns to determine which areas of our website have been visited. We use this to research a visitor’s habits so that we can improve our online products and services. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyze trends, administer the website, track users’ movements, and gather broad demographic information.
These cookies are not essential to the website and we will always ask for your consent before placing these cookies. You can withdraw your consent at all times in the cookie settings. See 'Your preferences' below for more information.
Cookies for personalisation
These cookies enable us to recognise your computer and greet you each time you visit our website without bothering you with a request to register or to log in.
These cookies are not essential to the website but enhance the experience for you. We will always ask for your consent before placing these cookies. You can withdraw your consent at all times in the cookie settings. See 'Your preferences' below for more information.
Targeting cookies
These are cookies placed on our website by third parties on our behalf. The cookies enable us to generate personalized advertisements on other websites, which are based on information about you such as your page views on our website. Our websites may also place cookies for third-party services such as social media, or personalising adverts shown on websites.
We do not provide any personal information to third parties that place cookies on our website. However, third parties may assume that users who interact with or click on a personalized ad or content displayed on our website fall within a group that the ad or content is directed towards. We do not have access to or control over cookies or other features that advertisers and third party sites may use. The information practices of these third parties are not covered by our Privacy or Cookie Statement. Please contact them directly for more information about their privacy practices.
These cookies are not essential to the website and we will always ask for your consent before placing these cookies. You can withdraw your consent at all times in the cookie settings. See 'Your preferences' below for more information.
References and Links
Below are links to our partners websites for details and preference centres
Your preferences
It’s possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our website and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.
Our website has a tool to help you to manage cookies. This tool is located in the footer of every page, or by clicking here.
You can also restrict or block cookies by changing your browser’s settings. The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.
Firefox: https://support.mozilla.org/en/kb/cookies-informations-sites-record
- ✓ Click on the menu button and select "Options".
- ✓ Select the "Privacy" panel.
- ✓ Set the "Storage Rules" menu to "Use Custom Settings for History".
- ✓ Clear the "Accept cookies" checkbox.
- ✓ Any changes you have made will be automatically saved.
Internet Explorer : https://support.microsoft.com/en-us/products/windows?os=windows-7
- ✓ Click the Tools button, then click "Internet Options".
- ✓ Click the "Privacy" tab, then under "Settings", move the cursor up to block all cookies or down to allow all cookies, then click OK.
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
- ✓ Select the Chrome menu icon.
- ✓ Select "Settings".
- ✓ At the bottom of the page, select "Show advanced settings".
- ✓ In the "Privacy" section, select "Content Settings".
- ✓ Select "Prohibit all sites from storing data".
- ✓ Select OK. »
Safari: https://www.apple.com/legal/privacy/en-ww/cookies/
- ✓ Click "Settings"> "Safari"> "Privacy"> "Cookies and Website Data"
- ✓ Then select "always block".
Opera: http://help.opera.com/Windows/10.20/en/cookies.html
How to contact us
If you have any questions, comments or complaints regarding cookies, please contact us via our contact page.
You can also contact our Data Protection Officer directly via email at: DPO.UKIE@danone.com.